Procedure in the event of damage

Please email the following checklist to the contact address provided so we can respond quickly—either with immediate repair authorisation or instructions to obtain a cost estimate.

Company, surname, first name
Email address
What was damaged? (make/model; serial number if available)
Course of damage: when, how and where did it occur?
Is the item repairable, or a total loss?
Amount of damage (initial estimate or cost estimate)
Purchase invoice for the damaged equipment and any other relevant documents (if available)
Photos of the damaged equipment (overall and close-up)